IT Systems/Network Support Engineer

AbleIT is the premiere IT Solutions Provider in Edmonton and is looking to continue our growth.  Are you the dynamic, organized individual we have been looking for? AbleIT wants you to join our team to ensure we provide the best quality IT Services and Support to our new and existing customers by filling the role of IT Systems / Network Support Engineer.

We need people to help shape the future of AbleIT and if you have a passion for IT, then we want you. Here’s your opportunity to learn from the best and advance your career.

• Provide high quality support to our customers in various ways:

1. End User Support: Help Desk Support, Onsite Support, Workstation Support, Printer / Scanner Support, Mobile Device Support
2. Infrastructure Support: Server Support, Storage Support, Virtualization Support, Network Support, Cloud Services Support
3. Software / Application Support
4. Cabling Installation and Troubleshooting

• Provide Security Support and Education to ensure our customers are always up and running
• Manage the Customer Experience and Customer Expectations to always ensure Customer Satisfaction
• Through Monthly Maintenance, analyze the customer’s infrastructure and provide recommendations. At AbleIT, we provide a proactive approach to support and remediate issues before they become an issue for our customers
• You will assist with Technical Inside Sales to identify potential business opportunities for our customers that will make their operations more effective and efficient while reducing their delivery costs
• Working with other team members you will implement and support projects under the direction of a project manager. You will participate in various tasks to complete large scale projects
• Documentation is critical to ensuring consistency and continuity. Your tasks will include updating and maintaining customer documentation and our knowledge base

• A passion for solving interesting problems
• Degree or Diploma in Information Technology from a recognized post secondary institution in Canada
• Reliable vehicle and have a valid driver’s license.
• Preference will be given to individuals who currently possess the following certifications: A+, MCP, MSCE, MCTS, MCITP, Network+, ITIL
• IT experience related to Customer Service, Support, and Administration
• Ability to work with minimal supervision from either the office or home
• Experience with Windows Desktop Platforms (Windows 7, Windows 8, Windows 10, Windows 11)
• Experience with Windows Server Platforms (Windows 2008, 2012, 2016, 2019, 2022)
• Experience with Windows Server Applications (Exchange Server, SQL Server, Remote Desktop Services, Active Directory)
• Experience with various flavours of Linux (Ubuntu, Debian, Red Hat, SUSE, CentOS, Fedora)
• Experience with Mobile Devices and Platforms (Android, iOS)
• Experience with Microsoft Office Suite and Microsoft Office 365
• Experience with VMware / Server Virtualization Technologies / vSAN Technologies / High Availability Technologies / Advanced Server Replication and Failover Technologies
• Experience with Storage Technologies (SAN/NAS)
• Experience working in and with various Cloud Services (Azure, AWS, OVH)
• Network Support (Routing, Switching (VLAN), Wi-Fi, and WAN / VPN Technologies
• Experience with Security (Firewalls, Anti-Virus, Endpoint Protection, EDR)
• Experience with Backup and Replication Technologies (Veeam, Zerto)
• Ability to learn and keep up to date with changing technologies
• Must be able to work independently in a fast-paced team environment with minimal supervision ensuring customer satisfaction and excellence
• Excellent written and oral communication skills
• Strong technical writing and documentation skills
• Strong problem solving and troubleshooting skills
• Excellent organizational skills
• Ability to multi-task to manage competing demands
• Must be able to prioritize and escalate issues

• Engaging and challenging projects – If you like puzzles and solving problems, then we are for you
• A competitive salary, including vacation and holiday pay, commensurate with your experience
• Employee group benefits (including disability and life insurance, dental, extended health, prescription, and vision)
• Tuition reimbursement, training and advancement opportunities, team building events
• Flexible work hours while covering the core hours of our customers, typically, but not limited to, Monday through Friday, 8am to 5pm
• An opportunity to work with and learn from passionate and highly skilled team members who work together to ensure everyone succeeds

We always look for people who are comfortable wearing different hats, so don’t worry if you don’t think you’re a perfect fit for the role – we’re still interested in hearing from you.