IT Systems / Network Support Engineer at AbleIT Inc. for our Calgary Office
AbleIT is a leading Managed Service Provider (MSP) with offices in Edmonton and Calgary, specializing in delivering tailored IT solutions and support to businesses of all sizes. We pride ourselves on our commitment to customer service and long-term client relationships, ensuring our solutions are fit to purpose and budget.
Job Overview
We are seeking a motivated and skilled Network Support Engineer with 3-5 years of experience to join our team in Calgary. This role is integral to providing on-site support for approximately 150 users and managing around 200 computers. The ideal candidate will have experience with MS365, MS Online Storage, and the ability to manage network infrastructure and on-site storage solutions suitable for a mid-sized company.
Responsibilities
- Provide on-site technical support to approximately 150 users and manage around 200 computers.
- Maintain and optimize network infrastructure, ensuring stability and security across all systems.
- Manage and support MS365 and MS Online Storage solutions, ensuring seamless integration and usage across the company.
- Oversee on-site storage solutions, ensuring they meet the company’s needs and scale as required.
- Collaborate with the remote helpdesk team based in Edmonton to troubleshoot and resolve issues.
- Conduct regular system maintenance, updates, and backups to ensure data integrity and system performance.
- Assist with the installation, configuration, and management of network devices such as routers, switches, and firewalls.
- Provide training and support to end-users, ensuring they are equipped to use the company’s IT systems effectively.
- Monitor network performance and proactively identify areas for improvement.
Necessary Skills and Experience
- 3-5 years of experience in a network support role, preferably in a mid-sized business environment.
- Proficiency in MS365 and MS Online Storage, with hands-on experience in administration and support.
- Strong understanding of network infrastructure, including routers, switches, firewalls, and on-site storage solutions.
- Experience with remote support tools and collaboration with off-site teams.
- Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- A proactive and organized approach to work, with the ability to manage multiple tasks simultaneously.
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Fundamentals, etc.) are an asset.
Next Steps
Why Join AbleIT?
- Be part of a dynamic and growing team dedicated to providing top-tier IT services.
- Opportunity to work with a variety of technologies and expand your skill set.
- Competitive salary and benefits package.
- Supportive work environment with a focus on professional development.
How to Apply:
Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience. Please send your application to [email address] with the subject line "Network Support Engineer - Calgary."
AbleIT is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted.