Insider Tips and Secrets to Get the MOST Out of Your Computer Dec2015 – VOL 12 – ISSUE 1
How Does Your Current Computer Guy Stack Up?
How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, cybercriminals, data loss or other frustrating and expensive disasters? Could your current computer guy actually be jeopardizing your network?
If your computer support company does not score a “YES” on every point, you could be paying for substandard support:
Do they respond to emergencies in 30 minutes or less?
Are they easy to reach when you need them for non-emergencies?
Do they offer ongoing maintenance to keep your systems running smooth?
Do they proactively offer new ways to improve your network’s performance?
Do they provide detailed invoices that clearly explain what you are paying for?
Do they follow up on your support requests quickly?
Do they arrive on time to meetings and other scheduled events?
Do they have other technicians on staff familiar with your network in the event that your regular technician goes on vacation or gets sick?
Do they maintain vendor certifications and participate in ongoing training?
Do they give you their full attention rather than seeming constantly rushed?
Are they adamant about backing up and having a disaster recovery plan in place?
Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
Do they provide frequent updates, status reports and follow-up calls and e-mails so you don’t have to manage their progress on projects?
Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?
During the month of December, sign up for a 2 hours of FREE support. To claim your FREE support either give us a call at 587.523.2252 or fill out and submit the form to the right.
(This offer is only valid during the month of December 2015)
Put An End To Sub Standard Computer Support Today By Claiming Your 2 Hours Of FREE Support Today!
For FREE, we will come to your office and…
- Check your network’s current security against hacker attacks, theft, worms and viruses
- Check your data back-up systems to ensure they are working properly and accurately backing up all of the critical files and information you NEVER want to lose
- Perform a quick network “tune-up” to make programs and files load faster
- Discuss a project or upgrade you are considering, or give you a second opinion on a quote you have received